Terms and Conditions

Terms and Conditions
We reserve the right to refuse service, for any reason, at any time.

Returns Policy
We guarantee our plants for a period of 10 days after delivery, providing the plants have not been removed from the original pot and substrate.

We do not compensate damage that is considered reasonable transit stress, for example:

- Minor folds in leaves

- A proportionally small loss in foliage compared to the size of plant.

There should be no root disturbance or any cutting of the plant for a minimum of 10 days after receipt. Failure to adhere to this process will render our guarantee null and void.

If you are unhappy with your order we kindly ask that you contact us at yumegarden4@gmail.com and provide images of the plant within 10 days of delivery. You will be required to ship the plant in the original substrate pot and packaging back to us for a full refund including return shipping.

We do not accept returns of plants in inadequate packaging such as envelopes or boxes that are too small for the plant.

We kindly ask that you do not ship plants to us in a manner that you would not like us to ship them to you.

We reserve the right to determine the appropriateness of care before authorising a return and/or refund.

Refunds and/or replacements will be given at our discretion.

Privacy Policy.
Your privacy is important to us. It is Yume Garden policy to respect your privacy regarding any information we may collect from you across our website, yumegardens.com

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

When you use our site, we will collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for reporting purposes in order to improve our services.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

How & Where We Store Your Personal Data

Where you provide us with data online it is stored securely by Squarespace. Squarespace is the provider of our website hosting, content management system and e-commerce platform.

We take the security of your personal data very seriously. In particular we ensure that appropriate security measures are in place to protect your personal data.

Changes To This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.